CONTACT
We’re Here to Help
Questions about your order, the app, or your subscription — write to us and we’ll get back to you within one business day.
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Email Support
For order queries, app issues, subscription questions, or anything else — email us directly.
We reply within one business day, Monday to Saturday.
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App Support
Having trouble with the app, card scanning, or accessing your content? Include the following in your email so we can help faster:
- Your registered email address
- Device model and OS version
- A brief description of what’s happening
Common Questions
I bought the cards from Amazon/Flipkart. How do I activate the app?
Download the Todpoles app, create an account, and scan the QR code inside your card box. This unlocks the full experience including all card games and starter stories.
The card scanning isn’t working. What should I do?
Make sure you’re in a well-lit room and holding the card flat and steady in front of the camera. The scanning works entirely on your device — no internet is required. If it still isn’t working, email us with your device model and we’ll help.
How do I cancel my subscription?
You can manage or cancel your subscription from the Parent Zone inside the app. If you need help, email us at support@todpoles.com and we’ll sort it out promptly.
I haven’t received my order. Who do I contact?
If you ordered through Amazon or Flipkart, contact their support directly with your order ID. If you ordered through the Todpoles app, email us at support@todpoles.com with your order details.
Not a customer yet?
The app is free to download. The card box ships across India.